Last updated: August 2026
01
Return window and conditions
A return may be requested within 7 days of delivery, subject to applicable statutory rights and exceptions.
- The product must be unused and in its original condition.
- Original packaging, accessories and invoice must be included.
- Made-to-order or custom-specification products are excluded.
- Used consumables such as cutting, grinding and drilling blades or discs cannot be returned unless defective under applicable rights.
02
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from the order, we will review the case and cover the return or replacement cost once verified. Please contact us promptly and include clear photos.
03
Return costs
- Change of mind: the customer covers return shipping and the original delivery fee is not refundable.
- Our error or a defective item: we cover the return or replacement cost.
04
Inspection and refund
Returned products are inspected on receipt. Once approved, the eligible amount is refunded to the original payment method. Posting time may vary by bank or payment provider.
05
How to request a return
Email info@diamondtools-est.com, call or WhatsApp +966 54 601 0202, or arrange a branch return with us in advance.