Last updated: August 2026
01
Contact channels
- Email: info@diamondtools-est.com
- Phone and WhatsApp: +966 54 601 0202
- The Contact Us form.
02
Information to include
- Order number, name and contact details.
- A clear description and requested outcome.
- Photos or video for damage, defects or incorrect items.
03
Review process
We register and review the information, then respond with an outcome or request more details. Timeframes vary by case.
04
Escalation
If unresolved at first contact, request escalation and include the order number and earlier correspondence.
05
Statutory rights
Complaints are handled under published policies and applicable rights. Official channels remain available to customers.