Clarity that protects you
Clear policies. Confident purchasing.
Everything you need to know about orders, delivery, returns and privacy—in plain, practical language.
Last updated: August 2026
Returns & refunds
When and how a product can be returned or exchanged, and who covers the return cost.
7-day return request windowInspection before approval
Shipping & delivery
Delivery fees, branch collection and responsibilities during order fulfilment.
SAR 25 delivery feeFree delivery from SAR 200
Privacy
How we collect, use and protect information when you browse or place an order.
We do not sell your dataSpecialist payment processing
Terms & conditions
Rules for using the store, purchasing and selecting suitable industrial tools.
Clear totals before confirmationSafe and responsible use
Complaints
Clear channels for raising a complaint and how it is reviewed and followed up.
Direct contact channelsDocumented case review
Still have a question?
Our team can clarify any policy before you place an order.